Welcome to lombokspeedboat.com, operated by CV. Lombok Speedboat. These Terms and Conditions govern the relationship between you, the customer (“Client” or “Guest”), and us, the service provider (“Company” or “Lombok Speedboat”), concerning any and all bookings, services, and transactions made through our website or official channels.

By accessing our website, booking a transfer, or purchasing a tour, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

1. DEFINITIONS

1.1. “Company” or “Lombok Speedboat” refers to CV. Lombok Speedboat, providing marine and land transport services.

1.2. “Client” or “Guest” refers to the person who makes the booking and all persons covered by that booking.

1.3. “Service” refers to all products offered by the Company, including but not limited to speedboat transfers, private charters, and tour packages.

1.4. “Booking Confirmation” refers to the official document or communication issued by the Company confirming the details of the purchased Service.

2. BOOKING AND PAYMENT

2.1. Reservation: All bookings must be made through our official website (lombokspeedboat.com) or designated official contact channels (WhatsApp, email, or authorized agents).

2.2. Confirmation: A booking is considered confirmed only upon the Client’s receipt of the official Booking Confirmation from the Company and after full payment or the agreed deposit has been successfully processed and received by the Company.

2.3. Payment: We accept payment via [Sebutkan metode pembayaran, cth: bank transfer, credit card via secure gateway, or cash upon arrangement]. The Client is responsible for any bank charges or transaction fees associated with the payment.

2.4. Pricing: Prices are quoted in [Mata Uang, cth: Indonesian Rupiah (IDR) or United States Dollar (USD)] and are subject to change without prior notice. The price confirmed at the time of booking will remain valid for that specific reservation.

2.5. Accuracy of Details: The Client is solely responsible for ensuring that all details provided during the booking process, including names, dates, times, and routes, are accurate. The Company is not liable for errors resulting from inaccurate information provided by the Client.

3. CANCELLATION AND REFUND POLICY

3.1. Cancellation by the Client

All cancellation requests must be submitted in writing (via email or official WhatsApp). The following refund structure applies:

3.2. Cancellation by the Company

The Company reserves the right to cancel or modify a Service due to unforeseen circumstances, including but not limited to:

• Adverse Weather or Sea Conditions: Decisions are made solely by the Company management based on official reports and local marine safety standards.
• Technical Issues or Operational Reasons: Engine failure, necessary repairs, or other safety concerns.

In the event of cancellation by the Company, the Client will be offered the following options:

1. Reschedule: Rebook the Service for an alternative date/time at no additional charge.
2. Full Refund: Receive a 100% refund of the amount paid for the cancelled Service.

4. OPERATIONAL CHANGES AND FORCE MAJEURE

4.1. Schedule Changes: Speedboat transfer departure and arrival times are estimated and may be subject to minor changes due to sea conditions, port traffic, or operational necessity. The Company is not liable for indirect losses resulting from slight delays.

4.2. Force Majeure: The Company shall not be deemed in breach of these Terms, or otherwise liable to the Client, for any delay in performance or non-performance of its obligations to the extent that such delay or non-performance is due to any event of Force Majeure, including but not limited to: adverse weather, acts of God, natural disasters, war, political unrest, government travel warnings, port closures, epidemics, or pandemics. In such cases, Section 3.2 applies.

5. GUEST OBLIGATIONS AND CONDUCT

5.1. Check-in: Guests must check-in and be present at the designated departure location at least 30 minutes before the scheduled departure time. Failure to do so may result in missed departure and no entitlement to a refund.

5.2. Safety Compliance: All Guests must strictly comply with the safety instructions, rules, and orders given by the Company’s Captain and crew. The Company reserves the right to refuse service to any person who, in the opinion of the crew, poses a risk to safety or interferes with the operation of the vessel.

5.3. Baggage: Guests are generally limited to one piece of main baggage (max. 20kg) and one small hand carry. The Company must be informed in advance of any oversized or excessive baggage. Fragile items are carried at the Guest’s own risk.

5.4. Prohibited Items: Guests are prohibited from bringing illegal drugs, weapons, flammable materials, or any item deemed dangerous by the Company onto the vessel.

6. LIMITATION OF LIABILITY AND INDEMNITY

6.1. Liability: The Company’s liability for death or personal injury is strictly limited by the Indonesian Marine and Transport Law. The Company shall not be liable for any injury, loss, damage, accident, delay, or irregularity which may be caused by or arising from circumstances beyond its reasonable control.

6.2. Personal Belongings: Guests are solely responsible for the custody of their personal property and belongings. The Company accepts no liability for loss of, or damage to, baggage or personal belongings, regardless of the cause.

6.3. Indemnity: The Client agrees to indemnify and hold harmless the Company, its owners, employees, and agents from and against any loss, damage, or liability incurred by the Company as a result of the Client’s negligence, willful misconduct, or breach of these Terms and Conditions.

7. PRIVACY AND DATA PROTECTION

7.1. Data Use: The Company collects personal data (name, contact information, payment details) solely for the purpose of processing bookings, providing the requested Service, and communicating with the Client.

7.2. Data Security: We are committed to protecting your privacy. Your personal information will not be shared, sold, or rented to third parties for marketing purposes without your explicit consent. All online payment transactions are secured using industry-standard encryption protocols.

8. USE OF PHOTOS AND MEDIA

8.1. The Company, or its representatives, may take photographs and videos during the Service for promotional, marketing, or advertising purposes on our website, social media, or other official channels.

8.2. By booking a Service, the Client agrees to the use of their image in such materials. If a Client wishes to opt-out, they must notify the Company in writing prior to or immediately following the Service.

9. GOVERNING LAW AND JURISDICTION

9.1. These Terms and Conditions and any Service provided hereunder shall be governed by and construed in accordance with the laws of the Republic of Indonesia.

9.2. Any dispute or claim arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Mataram, West Nusa Tenggara, Indonesia.

10. AMENDMENTS TO TERMS

10.1. The Company reserves the right to modify or amend these Terms and Conditions at any time without prior notice.

10.2. The current version of the Terms and Conditions will be posted on the Company’s website. Continued use of the website and Services following any changes constitutes acceptance of those changes.

Last Updated: 15 October 2025